Investogist
No Result
View All Result
Thursday, December 11, 2025
  • News
    • All
    • Africa
    • Nigeria
    • World
    Nnamdi Kanu Lists Wike, Hope, Sanwo Olu and others as Witnesses in Terrorism Trial

    Nnamdi Kanu prison transfer request stalls as court insists on hearing from FG, NCoS

    FPEDL Schedules Brief Power Outage in Anambra for Transformer Upgrade on December 7

    FPEDL Schedules Brief Power Outage in Anambra for Transformer Upgrade on December 7

    Nnamdi Kanu moved from DSS custody to Sokoto prison – Aloy Ejimakor

    Federal High Court fixes December 8 to hear Nnamdi Kanu’s transfer request from Sokoto prison

    Senate Confirms Retired Chief of Defence Staff as Defence Minister

    Senate Confirms Retired Chief of Defence Staff as Defence Minister

    Abubakar Badaru resigns as minister of defence

    Abubakar Badaru resigns as minister of defence

    Cadbury Nigeria Plc Announces Retirement of Managing Director and Appointment of Interim MD

    Cadbury Nigeria Plc Announces Retirement of Managing Director and Appointment of Interim MD

    Policeman kill driver over N100 bribe in Anambra

    President Tinubu Pulls Police from VIPs, Approves 30,000 New Officers

    FG Closes 41 Unity Schools Amid Bandit Attacks

    FG Closes 41 Unity Schools Amid Bandit Attacks

    Nnamdi Kanu moved from DSS custody to Sokoto prison – Aloy Ejimakor

    Nnamdi Kanu moved from DSS custody to Sokoto prison – Aloy Ejimakor

    • Nigeria
    • Africa
    • World
  • Economy
    • All
    • Budgets
    • Economic Data
    • Policies
    All diaspora remittances must be received by beneficiaries in foreign currency only – CBN

    CBN Rolls Out New Cash Rules, Sets Fresh Withdrawal Limits for 2026

    Nigeria Wins €185.7m Arbitration on Ajaokuta Steel Contract

    Nigeria Wins €185.7m Arbitration on Ajaokuta Steel Contract

    Headline Inflation in Nigeria rose to 22.04% in March

    Nigeria’s inflation eases to 16.05% in October 2025

    President Buhari hikes Petrol Price to N212 per litre through the PPPRA

    Federal Government suspends 15% import tax on imported petrol

    Nigeria Imposes 10% Tax on Short-Term Investment Interest

    Nigeria Imposes 10% Tax on Short-Term Investment Interest

    Nestlé Cuts 16,000 Jobs in a Major Restructuring; Stock Rises Nearly 8%

    Nestlé Cuts 16,000 Jobs in a Major Restructuring; Stock Rises Nearly 8%

    China Warns Against NATO Tariffs After Trump’s Suggestion to Target Chinese Imports

    Trump warns of trade cuts with China over soybeans

    The New Tax Acts and Tax ID – What You Need to Know

    Nigerians to enjoy benefits of new tax laws from January 2026 – Oyedele

    CBN Tightens Agent Banking Operations, Introduces Transaction Limits

    CBN Tightens Agent Banking Operations, Introduces Transaction Limits

    • Policies
    • Budgets
    • Economic Data
  • Business
    • All
    • Agriculture
    • Companies
    • Industry
    • Technology
    Sunny Anene raises his stake in United Capital Plc

    Helios Set to Take Over Beta Glass as Frigoglass Exits in €100m Deal

    Ellah Lakes secures SEC approval for N235bn Offer to Acquire ARPN

    Ellah Lakes Extends ₦235bn Public Offer to 19 Dec

    Lasaco Assurance Plc announces delay in share reconstruction

    Lasaco Assurance Plans Major Capital Raise — Shareholders to Decide on December 9

    Airtel Africa  Announces Total Voting Rights

    Airtel Africa Announces Total Voting Rights

    NNPC releases retail prices of Dangote petrol nationwide,  says it bought at $0.52/L

    NNPCL Posts ₦5.07tn Revenue, ₦447bn Profit Even as Production Hits 10-Month Low

    Ekiti State Government sales stake in Wema Bank Plc

    First HoldCo Completes 100% Sale of FBNQuest Merchant Bank to EverQuest

    Eterna Plc proposes Rights Issue at ₦22. 00 per share

    Eterna Plc proposes Rights Issue at ₦22. 00 per share

    Cadbury Nigeria Plc Announces Retirement of Managing Director and Appointment of Interim MD

    Cadbury Nigeria Plc Announces Retirement of Managing Director and Appointment of Interim MD

    Delisting of Access Bank Plc and listing of Access Holdings Plc

    Access Holdings Announces Extraordinary General Meeting to Approve ₦40bn Private Placement

    • Companies
    • Industry
    • Technology
    • Financial Education
  • Markets
    • All
    • Commodities
    • Cryptocurrencies
    • Forex
    • Rates & Bonds
    • Stocks/Equities
    CEO of Ecobank Group to retire, new CEO announced

    Ecobank Lists Additional 5.3 Billion Ordinary Shares on NGX

    Greif Nigeria Plc nears final stage of its voluntary liquidation process

    Greif Nigeria Plc Completes Liquidation, Shareholders Receive Final ₦9 Per Share Payout

    Again DMO offers N360 billion FGN bond for February

    FGN Opens Subscription for December 2025 Savings Bonds at 13.538% and 14.538%

    Fidson Healthcare Announces N21 Billion Rights Issue to Boost Capital Base

    Fidson Healthcare Announces N21 Billion Rights Issue to Boost Capital Base

    Silver and other Precious Metals Surges amid Economic concerns

    Silver and other Precious Metals Surges amid Economic concerns

    MTN Nigeria to pay over N200 billion final dividend for 2022

    List of Dividends announced in 2025, qualification and payment dates

    Nigerian Exchange Daily Market Report: ASI up by 0.15% on Wednesday

    Domestic Investors dominate transactions on the Nigerian Exchange in September 2025

    Wema Bank Plc rights issue opens for subscription

    Wema Bank Plc lists 4.5 billion new shares offered through private placement

    FG lists 4 border points in Ukraine Nigerians can cross to safety

    Trans-Nationwide Express Rights Issue: Trading Activated on NGX

    • Stocks/Equities
    • Forex
    • Rates & Bonds
    • Commodities
    • Cryptocurrencies
  • Financial Education
  • Travel & Tours
    • Arts & Entertainment
    • Nature
    • Places & People
  • Opinion & Analysis
    • All
    • Columnists
    • Editorials
    • Investogist Business Saturday
    • Op-ed
    How does family of 6 survive with income of N250,000 a month

    How does family of 6 survive with income of N250,000 a month

    Trump wins a resounding victory in first Republican primary in Iowa

    How Donald Trump won the 2024 U.S Presidential Election

    Rovina Medical Diagnostic Services offers free Breast and Prostrate cancer scans

    Rovina Medical Diagnostic Services offers free Breast and Prostrate cancer scans

    Security features of the new naira notes revealed by the CBN

    New hope for Naira fixed income savers?

    The Nigerian Stock Market: Has Tinubu’s Election impacted the Market Negatively?

    Nigerian Exchange gains 5.37% in Tinubu’s first week, highest for any President since return to Democracy

    The Nigerian Stock Market: Has Tinubu’s Election impacted the Market Negatively?

    The Nigerian Stock Market: Has Tinubu’s Election impacted the Market Negatively?

    Just in: Bandits attack President Buhari’s convoy in Katsina, two injured

    2015 vs 2023 Data: Nigeria situation went from bad to worse under Buhari

    Who is Hiba Abouk soon to be Achraf Hakimi’s ex-wife worth millions of dollars?

    Who is Hiba Abouk soon to be Achraf Hakimi’s ex-wife worth millions of dollars?

    LP won Obio-Akpor LGA Rivers State not APC as announced – INEC’s IReV

    APC won Abua-Odual and Ahoada East LGAs of Rivers State as announced – INEC’s IRev

    • Editorials
    • Book Club
    • Investogist Business Saturday
    • Op-ed
  • Sports
    • Football
  • Vacancies
Investogist
  • News
    • All
    • Africa
    • Nigeria
    • World
    Nnamdi Kanu Lists Wike, Hope, Sanwo Olu and others as Witnesses in Terrorism Trial

    Nnamdi Kanu prison transfer request stalls as court insists on hearing from FG, NCoS

    FPEDL Schedules Brief Power Outage in Anambra for Transformer Upgrade on December 7

    FPEDL Schedules Brief Power Outage in Anambra for Transformer Upgrade on December 7

    Nnamdi Kanu moved from DSS custody to Sokoto prison – Aloy Ejimakor

    Federal High Court fixes December 8 to hear Nnamdi Kanu’s transfer request from Sokoto prison

    Senate Confirms Retired Chief of Defence Staff as Defence Minister

    Senate Confirms Retired Chief of Defence Staff as Defence Minister

    Abubakar Badaru resigns as minister of defence

    Abubakar Badaru resigns as minister of defence

    Cadbury Nigeria Plc Announces Retirement of Managing Director and Appointment of Interim MD

    Cadbury Nigeria Plc Announces Retirement of Managing Director and Appointment of Interim MD

    Policeman kill driver over N100 bribe in Anambra

    President Tinubu Pulls Police from VIPs, Approves 30,000 New Officers

    FG Closes 41 Unity Schools Amid Bandit Attacks

    FG Closes 41 Unity Schools Amid Bandit Attacks

    Nnamdi Kanu moved from DSS custody to Sokoto prison – Aloy Ejimakor

    Nnamdi Kanu moved from DSS custody to Sokoto prison – Aloy Ejimakor

    • Nigeria
    • Africa
    • World
  • Economy
    • All
    • Budgets
    • Economic Data
    • Policies
    All diaspora remittances must be received by beneficiaries in foreign currency only – CBN

    CBN Rolls Out New Cash Rules, Sets Fresh Withdrawal Limits for 2026

    Nigeria Wins €185.7m Arbitration on Ajaokuta Steel Contract

    Nigeria Wins €185.7m Arbitration on Ajaokuta Steel Contract

    Headline Inflation in Nigeria rose to 22.04% in March

    Nigeria’s inflation eases to 16.05% in October 2025

    President Buhari hikes Petrol Price to N212 per litre through the PPPRA

    Federal Government suspends 15% import tax on imported petrol

    Nigeria Imposes 10% Tax on Short-Term Investment Interest

    Nigeria Imposes 10% Tax on Short-Term Investment Interest

    Nestlé Cuts 16,000 Jobs in a Major Restructuring; Stock Rises Nearly 8%

    Nestlé Cuts 16,000 Jobs in a Major Restructuring; Stock Rises Nearly 8%

    China Warns Against NATO Tariffs After Trump’s Suggestion to Target Chinese Imports

    Trump warns of trade cuts with China over soybeans

    The New Tax Acts and Tax ID – What You Need to Know

    Nigerians to enjoy benefits of new tax laws from January 2026 – Oyedele

    CBN Tightens Agent Banking Operations, Introduces Transaction Limits

    CBN Tightens Agent Banking Operations, Introduces Transaction Limits

    • Policies
    • Budgets
    • Economic Data
  • Business
    • All
    • Agriculture
    • Companies
    • Industry
    • Technology
    Sunny Anene raises his stake in United Capital Plc

    Helios Set to Take Over Beta Glass as Frigoglass Exits in €100m Deal

    Ellah Lakes secures SEC approval for N235bn Offer to Acquire ARPN

    Ellah Lakes Extends ₦235bn Public Offer to 19 Dec

    Lasaco Assurance Plc announces delay in share reconstruction

    Lasaco Assurance Plans Major Capital Raise — Shareholders to Decide on December 9

    Airtel Africa  Announces Total Voting Rights

    Airtel Africa Announces Total Voting Rights

    NNPC releases retail prices of Dangote petrol nationwide,  says it bought at $0.52/L

    NNPCL Posts ₦5.07tn Revenue, ₦447bn Profit Even as Production Hits 10-Month Low

    Ekiti State Government sales stake in Wema Bank Plc

    First HoldCo Completes 100% Sale of FBNQuest Merchant Bank to EverQuest

    Eterna Plc proposes Rights Issue at ₦22. 00 per share

    Eterna Plc proposes Rights Issue at ₦22. 00 per share

    Cadbury Nigeria Plc Announces Retirement of Managing Director and Appointment of Interim MD

    Cadbury Nigeria Plc Announces Retirement of Managing Director and Appointment of Interim MD

    Delisting of Access Bank Plc and listing of Access Holdings Plc

    Access Holdings Announces Extraordinary General Meeting to Approve ₦40bn Private Placement

    • Companies
    • Industry
    • Technology
    • Financial Education
  • Markets
    • All
    • Commodities
    • Cryptocurrencies
    • Forex
    • Rates & Bonds
    • Stocks/Equities
    CEO of Ecobank Group to retire, new CEO announced

    Ecobank Lists Additional 5.3 Billion Ordinary Shares on NGX

    Greif Nigeria Plc nears final stage of its voluntary liquidation process

    Greif Nigeria Plc Completes Liquidation, Shareholders Receive Final ₦9 Per Share Payout

    Again DMO offers N360 billion FGN bond for February

    FGN Opens Subscription for December 2025 Savings Bonds at 13.538% and 14.538%

    Fidson Healthcare Announces N21 Billion Rights Issue to Boost Capital Base

    Fidson Healthcare Announces N21 Billion Rights Issue to Boost Capital Base

    Silver and other Precious Metals Surges amid Economic concerns

    Silver and other Precious Metals Surges amid Economic concerns

    MTN Nigeria to pay over N200 billion final dividend for 2022

    List of Dividends announced in 2025, qualification and payment dates

    Nigerian Exchange Daily Market Report: ASI up by 0.15% on Wednesday

    Domestic Investors dominate transactions on the Nigerian Exchange in September 2025

    Wema Bank Plc rights issue opens for subscription

    Wema Bank Plc lists 4.5 billion new shares offered through private placement

    FG lists 4 border points in Ukraine Nigerians can cross to safety

    Trans-Nationwide Express Rights Issue: Trading Activated on NGX

    • Stocks/Equities
    • Forex
    • Rates & Bonds
    • Commodities
    • Cryptocurrencies
  • Financial Education
  • Travel & Tours
    • Arts & Entertainment
    • Nature
    • Places & People
  • Opinion & Analysis
    • All
    • Columnists
    • Editorials
    • Investogist Business Saturday
    • Op-ed
    How does family of 6 survive with income of N250,000 a month

    How does family of 6 survive with income of N250,000 a month

    Trump wins a resounding victory in first Republican primary in Iowa

    How Donald Trump won the 2024 U.S Presidential Election

    Rovina Medical Diagnostic Services offers free Breast and Prostrate cancer scans

    Rovina Medical Diagnostic Services offers free Breast and Prostrate cancer scans

    Security features of the new naira notes revealed by the CBN

    New hope for Naira fixed income savers?

    The Nigerian Stock Market: Has Tinubu’s Election impacted the Market Negatively?

    Nigerian Exchange gains 5.37% in Tinubu’s first week, highest for any President since return to Democracy

    The Nigerian Stock Market: Has Tinubu’s Election impacted the Market Negatively?

    The Nigerian Stock Market: Has Tinubu’s Election impacted the Market Negatively?

    Just in: Bandits attack President Buhari’s convoy in Katsina, two injured

    2015 vs 2023 Data: Nigeria situation went from bad to worse under Buhari

    Who is Hiba Abouk soon to be Achraf Hakimi’s ex-wife worth millions of dollars?

    Who is Hiba Abouk soon to be Achraf Hakimi’s ex-wife worth millions of dollars?

    LP won Obio-Akpor LGA Rivers State not APC as announced – INEC’s IReV

    APC won Abua-Odual and Ahoada East LGAs of Rivers State as announced – INEC’s IRev

    • Editorials
    • Book Club
    • Investogist Business Saturday
    • Op-ed
  • Sports
    • Football
  • Vacancies
No Result
View All Result
Investogist
No Result
View All Result
Home Business

Airtel Africa Plc grew revenue by 10.7% as customer base rises by 12.0% YoY

Sunday, 25 October 2020, 12:41 pm
in Business, Companies
0
Airtel Money customers to receive MoneyGram transfer direct into their mobile money wallets
Share Share Share Share Send as Email

Airtel Africa Plc (NSE – AIRTELAFRI) recorded increases in revenue and customers base in the first half of its financial year for the period ended 30 September 2020. The operating profit rose, however the profit after tax declined. This is according to the half yearly results released by the company.

Customer base: Total customer base grew by 12.0% YoY to 116.4 million in the first half of 2020 from 103.9 million in 2019. The data customer base grew by 24.1% YoY to 39.6 million in 2020 from 31.9 million in 2019.

The total customer base in Nigeria rose by 11.5% to 44.1 million while the data customer base rose 22.8% to 19.0 million

Revenue reported on currency change increased by 10.7% YoY to $1,815 million, while QoQ grew by 14.3% to $965 million. Growth was recorded YoY across all regions: Nigeria up 20.2% ($718 million), East Africa up 21.9% ($659 million), and Francophone Africa up 4.4% ($445 million).

  • Read also: Q3 2020: Chemical and Allied Products Plc reports 24.4% decline in profit
  • Q3 2020: United Capital Plc grows profit by 26% as the managed fund soared by 74%

Major components of the total revenue are; voice revenue up by 7.0% ($972 million), data revenue rose by 33.4% (548) and mobile money increased by 30.4% ($181 million).

Components of revenue in Nigeria:

  • Voice revenue rose by 3.9% YoY to $413 million;
  • Data revenue rose by 28.9% YoY to $257 million
  • Other revenue rose by 10.6% YoY to $48 million

Underlying EBITDA increased by 12.8% YoY to $812m. The reported underlying EBITDA margin was 44.7%, up by 85 bps (110 bps in constant currency).

The underlying EBITDA in Nigeria rose by 13.4% YoY to $386 million. The reported underlying EBITDA margin in Nigeria was 53.8%.

Operating profit increased by 19.5% YoY to $472m and by 24.8% QoQ to $262 million. 57.4% ($271 million) of the operating profit was recorded in Nigeria.

Net finance cost rose by 28% YoY to $191 million and by 39.3% QoQ to $92 million.

Profit before tax dropped by 11.1% YoY to $281 million, due to the absence of “non-operating exceptional items” against $69 million recorded as non-operating exceptional items” in H1 2019. On the contrary, the profit before rose by 13.4% QoQ to $170 million.

Profit after tax also dropped by 36.6% YoY to $145 million due to increased tax expense. The tax expense rose by 25.6% YoY to $146 from $88 in 2019.

Basic EPS was $3.0¢, down 52.9% largely as a result of exceptional items and a one-off derivative gain incurred in the prior year.

Dividend: The board declared an interim dividend of $1.5¢ (one and a half cents of the U.S dollar) per share in line with the new progressive dividend policy to focus on growth opportunities and faster deleveraging.

The newly adopted dividend policy aims to grow the dividend annually by a mid to high single-digit percentage from a base of 4 cents per share for FY 2021 until reported leverage (calculated as net debt to underlying EBITDA) falls below 2.0x.

At the point when reported leverage (calculated as net debt to underlying EBITDA) is below 2.0x, the Board will reassess the dividend policy in light of the growth outlook for the Group according to Airtel Africa.

Free cash flow was $319m compared to $210m in the same period last year. The operating free cash flow in Nigeria was $289 million compared to $226 million in the same in 2019.

Developments during the financial year 2020

Additional spectrum In June 2020, Airtel Malawi plc was allocated a spectrum of 10 MHz in the 2600 band.

Abandonment of merger of Airtel Networks Kenya Limited with Telkom Kenya Limited

In August 2020, Airtel Africa plc announced that its subsidiary Airtel Networks Kenya Limited (“Airtel Kenya”) and Telkom Kenya Limited (“Telkom”) have decided to no longer pursue completion of the M&A transaction. The transaction was announced in February 2019 and was subject to the satisfaction of various conditions precedent, including regulatory approvals. Despite Airtel Africa plc and Telkom’s respective endeavors to reach a successful closure, the transaction has gone through a very lengthy process which has led the parties to reconsider their stance.

Partnership with UNICEF

In May 2020, Airtel Africa announced a partnership with UNICEF aimed at providing children with access to remote learning and enabling access to cash assistance for their families via mobile cash transfers. Under this partnership, UNICEF and Airtel Africa will use mobile technology to benefit an estimated 133 million school-age children currently affected by school closures in 13 countries across sub-Saharan Africa during the COVID-19 pandemic.

Mobile money

(a) Partnership with remittance leading institutions Airtel Africa entered into several strategic partnerships with MoneyGram, Mukuru, and WorldRemit.

Read more: Airtel Money customers to receive MoneyGram transfer direct into their mobile money wallets

(b) Partnership with Standard Charted Bank In August 2020, Airtel Africa announced a strategic partnership with Standard Chartered Bank, a leading international banking group, to drive financial inclusion across key markets in Africa by providing customers with increased access to mobile financial services.

Read more; Airtel Money customers to receive international money transfers directly to their wallets as the company partners with Standard Chartered Bank

(c) Partnership with Mastercard, Samsung, and Asante In September 2020, Airtel Africa announced an expansion of its partnership with Mastercard by launching a Pay-on-Demand payments platform and drive the digital economy across Africa. This Pay-on-Demand platform enables safe, secure, and convenient consumer financing via Samsung devices with an embedded Knox security platform, through Airtel Africa’s network. The partnership facilitates usage-based payments and builds creditworthiness. These partnerships align with the Group’s strategy of expanding the range and depth of Airtel Money offerings to drive customer growth and penetration.

The equity price of Airtel Africa Plc stood at N410.20 per share at the close of trading on Friday. YTD the share price is up 37.24%.

By Ifunanya Ikueze

 

  • Airtel Africa Plc Profit slumps by 57% in the first quarter of its financial year
  • Airtel Africa Posts $3.422 billion Revenue with 4.4% drop in Profit for the year ended 31 March 2020

Related Posts:

  • Airtel-Africa 1
    Airtel Africa announces First Closing of Airtel…
  • Acquisition
    Airtel Africa completes Airtel Nigeria minority buyout offer
  • Airtel-Africa 1
    Airtel Africa Plc grows revenue by 13.6% to $3.9 billion
  • Flutterwave
    Flutterwave denies N2.9 billion hack report, says no…
Previous Post

UACN Property Development Company Plc court ordered meeting

Next Post

Medicine and Kids: Safety Measures

Next Post
Medicine and Kids: Safety Measures

Medicine and Kids: Safety Measures

Please login to join discussion
  • Trending
  • Comments
  • Latest
MTN Nigeria to pay over N200 billion final dividend for 2022

List of Dividends announced in 2025, qualification and payment dates

List of Dividends announced in 2024, qualification and payment dates

List of Dividends announced in 2024, qualification and payment dates

Former McDonald’s restaurants in Russia reopen as ‘Vkusno i Tochka’

Former McDonald’s restaurants in Russia reopen as ‘Vkusno i Tochka’

Sunny Anene raises his stake in United Capital Plc

Helios Set to Take Over Beta Glass as Frigoglass Exits in €100m Deal

Sunny Anene raises his stake in United Capital Plc

Helios Set to Take Over Beta Glass as Frigoglass Exits in €100m Deal

Nnamdi Kanu Lists Wike, Hope, Sanwo Olu and others as Witnesses in Terrorism Trial

Nnamdi Kanu prison transfer request stalls as court insists on hearing from FG, NCoS

Ellah Lakes secures SEC approval for N235bn Offer to Acquire ARPN

Ellah Lakes Extends ₦235bn Public Offer to 19 Dec

FPEDL Schedules Brief Power Outage in Anambra for Transformer Upgrade on December 7

FPEDL Schedules Brief Power Outage in Anambra for Transformer Upgrade on December 7

Quick Links

News
Economy
Markets
Business
Opinion & Analysis

Newsletter Signup

Contact Investogist

info@investogist.com

  • About Us
  • Terms & Conditions
  • Privacy Policy
  • Contact Us

Copyright © 2025 investogist.com, All Rights Reserved

Welcome Back!

Login to your account below

Forgotten Password? Sign Up

Create New Account!

Fill the forms bellow to register

All fields are required. Log In

Retrieve your password

Please enter your username or email address to reset your password.

Log In

Add New Playlist

No Result
View All Result
  • News
    • Nigeria
    • Africa
    • World
  • Economy
    • Policies
    • Budgets
    • Economic Data
  • Business
    • Companies
    • Industry
    • Technology
    • Financial Education
  • Markets
    • Stocks/Equities
    • Forex
    • Rates & Bonds
    • Commodities
    • Cryptocurrencies
  • Financial Education
  • Travel & Tours
    • Arts & Entertainment
    • Nature
    • Places & People
  • Opinion & Analysis
    • Editorials
    • Book Club
    • Investogist Business Saturday
    • Op-ed
  • Sports
    • Football
  • Vacancies

Copyright © 2025 investogist.com, All Rights Reserved